HomeCOMMERCIAL RETURNS & QUALITY ASSURANCE POLICY
COMMERCIAL RETURNS & QUALITY ASSURANCE POLICY
B2B inspection window and replacement policy for wholesale buyers.
1. Arrival Inspection Window
Wholesale buyers have 14 calendar days from receipt of goods to inspect instruments against the approved Commercial Invoice and Quotation specification.
2. Transit Damage or Specification Variance
Should any unit exhibit transit damage or mechanical variance from the agreed sample, POLOOMA ENTERPRISES provides priority replacement units or a commercial credit note.
3. Custom OEM / Engraved Items
Instruments custom-engraved with private-label logos are produced strictly to approved pre-production artwork proofs.